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Business Challenge
Desktop outsourcing should achieve more than cost
control. NEXTECH's approach to desktop outsourcing
achieves service improvements, enhanced security, and
technological flexibility. NEXTECH integrates existing
and new technology, processes, and personnel by applying
broad technical expertise. All tailored to your needs.
NexTech’s family of desktop solutions combine experience
and consistently high-quality service to transform
desktop assets into strategic assets. Based on your
needs and preferences, we deliver IT outsourcing
services either on-site at your location or remotely. In
either scenario NEXTECH offers a complete, life cycle
desktop management solution.
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Key Benefits
NexTech's
Desktop Support service offers robust and cost effective
multi-vendor support to meet operational requirements
while freeing up your support staff to focus on more
complex business issues.
Increased Systems Availability
Guaranteed service levels provide increased end-user
'up-time' and decreased disruption to core business
activities.
Reduced Costs
Maintenance contracts ensure that your equipment is
supported from day one to end-of-life, providing cost
effective onsite support.
Quality Of Life For You And Your Staff
IT departments are under increasing pressure to ensure
high availability and reliability at the desktop. Poor
systems performance and unplanned downtime are highly
visible to users and can ultimately be very costly.
The immediate consequences can be a decline in
productivity, poor customer service and disruption to
key business critical activities.
But delivering desktop support that is both cost
effective and dependable presents many organizations
with real challenges. Increasingly disparate
infrastructures have even more costly and
resource-intensive support requirements, with a plethora
of builds and images at multiple sites to maintain. At
the same time, businesses increasingly ask IT
departments to take a lead on strategic projects. With
limited resources and squeezed budgets, how can
organizations provide effective operational support as
well as the innovation needed to drive the business
forward?
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SUPPORT SERVICES
Deliverables
NexTech has a long standing tradition of delivering cost
effective support with guaranteed service levels. We
provide a range of support contracts and service levels
to meet your organization's unique requirements,
providing you with access to high level engineers,
highly efficient first time resolution rates and case
management with regular service reviews and reporting.
Our portfolio of Desktop Support services range from
Lifetime Maintenance providing next working day support
through to highly responsive dedicated on-site technical
teams. Lifetime Maintenance offers a cost effective
means to enhance the manufacturer's warranty. Regardless
which service option you choose, you will benefit from
the same high service levels.
Calls are logged directly with the NexTech's Operations
Center, where highly skilled personnel manage the calls,
ensuring they are resolved efficiently and effectively
to agreed service levels. With early technical support,
NexTech can often resolve calls immediately. This
reduces both user downtime and lowers maintenance costs,
through the elimination of unnecessary visits and parts
shipments.
Why NexTech?
NexTech provides customers with a dependable service to
meet their desktop support needs, with its unrivalled
field and on-site technical resource. Our Service
Operations Center monitors service levels and implements
incident management, ensuring predictability of service
performance and maximising business continuity for your
business and users.providing specialist technical
resource
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